FAQs

Have a question for us? You're in the right place! Here, you'll find answers to our frequently asked questions.

POSTERS + PRINTS

Our Paper

We print with top-quality inks on archival, acid-free, matte stock

Weight: 192 gsm

Poster + Print Sizes

Currently, our art prints and posters are available in the following sizes:

  • 8" x 10"  (20.3 cm x 25.4 cm / 203 mm  x  254 mm)
  • 10" x 10"  (25.4 cm x 25.4 cm / 254 mm x 254 mm
  • 12" x 12”  (30.5 cm x 30.5 cm / 305 mm  x  305 mm)
  • 12" x 16"  (30.5 cm x 41 cm / 305 mm  x  406 mm)
  • 12" x 18"  (30.5 cm x 45.7 cm / 305 mm x 457 mm)
  • 16" x 16"  (40.6 cm x 40.6 cm / 406 mm x 406 mm)
  • 18" x 18"  (45.7 cm x 45.7 cm / 457 mm x 457 mm)
  • 16" x 20"  (40.6 cm x 50.8 cm / 406 mm  x  508 mm)
  • 18" x 24"  (45.7 cm x 61 cm / 457 mm x 610 mm)
  • 24" x 36"  (61 cm x 91.4 cm / 610 mm x 914 mm)

If you'd like a custom size, get in touch!

*A note about poster dimensions

Our posters are printed to order, meaning each one gets printed and cut individually. The cutting process, although rare, can result in slight variations in size between prints (1-2 mm). If you are getting a frame custom made for your prints or posters, please wait for your prints to arrive and give them to the framers to make the frames accordingly. If you are buying pre-made frames, please be aware that frames can differ slightly in size between stores so please check frame dimensions carefully.

*A note about print colors

We've worked hard to make sure that the images you see on your screen truly represent the products' colors, however, printed colors will always vary slightly in person.

Frames

Information on all the frames we offer can be found here.

Other suitable frames can be found at TargetAmazonOverstockWest ElmPottery BarnCrate & BarrelAnthropologie, and other home stores.

Packaging

We package each item based on dimensions to ensure protection during shipment. Generally, our posters and prints are shipped in thick mailing tubes with plastic end caps.

Many of our packaging materials are either recyclable or biodegradable. Our mailing tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

Custom Prints

If you see a print you love but don’t see the size you want, let us know. We’ll try to accommodate all requests. We also offer completely custom posters and prints. To get a quote, simply email us with details of your project.
 

PAYMENT

We accept major credit and debit card payments - Visa, MasterCard, American Express, and Discover.

We also accept payment via PayPal - one of the fastest, safest ways to pay online without sharing financial details. If you don’t have a PayPal account, PayPal also accepts all major credit and debit cards.

SHIPPING INFORMATION

Unless otherwise noted, unframed print orders will be printed, packed, and ready to ship within 1-3 business days of purchase, with the exception of national holidays. Framed prints will take an additional 1-3 business days.

Domestic Shipping

We ship via United States Postal Service (USPS) and Deutsche Post Group (DHL). Please allow 3-5 business days for shipping (it's usually on the faster side). Insurance and tracking information is included. If you want something quicker, please contact us before placing your order and we'll do our best to accommodate you.

International Shipping

If you're overseas and would like to order prints, get in touch - we can ship unframed prints worldwide. 

P. O. Box and APO Delivery

We can deliver to P. O. Boxes and APO addresses via United States Postal Service (USPS).

Returned + Lost Shipments

All packages returned to The Printed Home by USPS, either because of insufficient address information or attempted deliveries, will be the responsibility of the customer. If the package is returned to us, the customer will have to repay shipping charges before we reship the package. The Printed Home is NOT responsible for lost or stolen packages. If tracking shows that a shipment was delivered and the customer did not receive it, the customer will need to file a report with USPS directly. No replacements will be made for lost or stolen packages.

Order Tracking

You'll receive tracking information via email once your order is placed. You can login to the order status page on our website and see the current status of your order. Packages can also be tracked via USPS's tracking service using your tracking number.  

*Please Note: Sometimes, the package travels faster than the website is able to update. If you don’t see your package in route, please wait 24 hours.

 

RETURNS

UNFRAMED PRINTS: Our prints are made to order, therefore, we will not accept returns unless there has been an error on our part (you received an incorrect or defective item). If your print was damaged in transit, please contact us within 3 business days to report the damage so we can send you a replacement.

FRAMED PRINTS: Our frames are also made to order. Therefore, returns will only be accepted if it is the result of our error (you received an incorrect or defective item). Please be sure to check colors and dimensions on our product detail pages prior to making a purchase to ensure that your framed print is the right fit for your space.

 

COPYRIGHT

All of The Printed Home's designs - on physical art prints, posters, and digital graphics are for Personal Use ONLY by individuals who have purchased products from our online store. Personal Use is defined as using purchased Items in a manner that has no potential monetary gain and is not related to any business, non-profit, or other organization of any kind. Selling or reproducing our files for profit or commercial use is strictly prohibited.

 

Still Have Questions?

Read our Terms of Service here, or Contact Us and we’ll be happy to assist you!